Talk is cheap. Listening is where the money is.
Mediators need to be very good listeners. Ellen Schnur teaches active listening in an unexpected way. She teaches comic improvisation, through her company, ImprovTalk. Her clients are frequently CEOs. Improv, it turns out, is more about listening than coming up with clever retorts. On stage, the great Second City alum are mostly great listeners. Ellen explained why listening is so hard.